How To Order Samples?
For the subway, zellige, and cement tiles;
You can simply go ahead click on sample button per each product that you wish to order, and add it to your cart.
For other products;
You can put quantity as ''1'' , and check out.
How to install tiles?
We do give an installation guide upon request to our clients.
Do I need to seal the tiles?
Although our cement tiles are pre-sealed at our factory; we still recommend to seal before and after the grout application.
What type of grout should I use?
We do recommend using unsanded grout to prevent scratching the surface of the tile.
What type of sealant should I use?
After all the tests that we have done, we get the best result with dry treat stain proof sealer. You can purchase this product here.
How much overage do I need to order?
We recommend anywhere between 10 to 15% for the cuts, and future repairs.
Do you offer trade discounts?
We do offer trade discounts to professionals. You can simply fill out our form.
Do you give dealerships?
We do give dealership to the retail stores/design studios unless there is no dealer around them. We do have a special program that you receive concept boards with it. Send us an e-mail to receive the paperworks to fill out; firstname.lastname@example.org
Terms of sale
ALL SALES ARE FINAL!
We strongly recommend purchasing sample before you go ahead and make your actual purchase.
We do not accept any returns, including unopened boxes.
We ship most of our orders LTL, which means on a pallet or crate depending on your order size. Once receive your pallet, please inspect them before the driver leaves.
If you notice any obvious damage from outside the pallet;
- Please take pictures of the damaged merchandise.
- Sign BOL (Bill of Lading) as received damaged, and take a picture of it too.
- Accept delivery as damaged.
- If it is completely damaged, please refuse delivery and have them ship back to us.
- Email us all the documentation; email@example.com
We will go ahead and send you the replacement boxes after receiving all the documentation from you.
Installation and Maintenance
Cemento Collection can not be held responsible for any installation or maintenance errors. Please make sure that your installer has enough experience to work on cement tiles.
To clean the cement tiles, you can use Dry Treat Rejuvenata or suitable pH neutral soap (such as clear liquid dish washing soap) and warm water.